Please check the size options and any measurements on the individual product page. If you need help with sizing or fit, email cs@themaisonmuguet.com or contact us on WhatsApp at +852 9337 1638.

Orders cannot be modified once placed. If your order has not yet been dispatched, please email cs@themaisonmuguet.com as soon as possible to request a cancellation. We will do our best to assist, but cancellation cannot be guaranteed.

If your order has already been dispatched, you may refer to our Returns & Exchanges policy to see whether your purchase is eligible for a return or exchange.

We accept Shop Pay, American Express, Visa, Mastercard, Union Pay, Paypal, Apple Pay and Google Pay.

We offer complimentary shipping on all orders within Hong Kong. International shipping is complimentary on orders over USD 400; a flat fee of USD 25 applies to international orders of USD 400 or less.

Orders are normally processed within two business days, excluding weekends and Hong Kong public holidays. Once your order has been dispatched, you will receive an email with tracking details.

Following dispatch, estimated delivery is 7–10 days to the United States and 7–14 days to South Korea and Japan. Delivery times for other destinations vary and may be affected by customs or local courier operations.

For domestic orders, we use SF Express.

For international orders, we use a variety of couriers depending on availability. Couriers we use in majority cases include SF Express, DPD, UPS, and the local post services.

Yes, we ship internationally. Orders over USD 400 qualify for complimentary international shipping. A flat fee of USD 25 applies to orders of USD 400 or less.

International orders are shipped DDU (Delivered Duty Unpaid), so any applicable import duties and taxes are the recipient’s responsibility.

All international orders are shipped DDU (Delivered Duty Unpaid) which means tax and duty will be charged upon the shipment's arrival in the destination country.

Our shipping partner will contact you once your items are in customs to let you know the cost. This may delay your delivery time as goods are held at customs. It is your responsibility to pay the necessary charges for local authorities to release the goods.

Please be aware that if you don't choose to pay the import taxes and refuse the delivery, we reserve the right to charge the cost of returning the shipment and any additional costs incurred by Maison Muguet to you.

Eligible full-price online purchases may be returned within 14 days of receiving the package for store credit or exchanged. The item must be in its original, unused condition. We do not issue refunds to the original payment method for change-of-mind returns, and customers are responsible for return and exchange shipping fees.

Items purchased under promotional terms that expressly exclude returns and exchanges are not eligible. Please email cs@themaisonmuguet.com to request a return for store credit or an exchange.

Purchases made in our physical boutique cannot be returned for a refund or store credit. Eligible full-priced items may be exchanged within 14 days of purchase with a valid receipt, provided they are in their original condition with all tags and packaging intact.

If the new item is lower in value, the difference will not be refunded. If it is higher in value, you will need to pay the difference. All exchanges are final.

For eligible online purchases, we offer one size exchange for the same item, subject to stock availability. An exchanged item cannot be returned or exchanged again.

For eligible purchases made in our boutique, you may exchange for another item within 14 days of purchase with a valid receipt, subject to the conditions in our Returns & Exchanges policy.

To request an exchange, please email cs@themaisonmuguet.com. Customers are responsible for shipping fees associated with online exchanges.

To qualify for a return, items must be unworn, unwashed, free of stains from makeup, deodorant, or wear, and must have all product tags attached. Merchandise that has been worn, used, or altered will not be accepted.

We reserve the right to block customers suspected of "wardrobing," which involves wearing items and then returning them for credit.

Please email  cs@themaisonmuguet.com  and we’ll look into this for you.
When you get in touch with us, please provide your order number and photographs of your item.

Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty.