Frequently Asked Questions

Find answers to your questions about Maison Muguet's shipping, return policies, payment options, and more.

Maison Muguet is a luxury fashion retailer offering a curated selection of clothing, jewelry, and accessories from renowned designers around the world.

You can reach us through our contact page or email us at hello@themaisonmuguet.com. We are also available on Facebook and Instagram.

If you’re not quite sure which size is right for you, refer to our size guide.
If you have any further questions about sizing and fit, you can get in touch with us via Email or WhatsApp and a Customer Care representative will get back to you soon.

We accept Shop Pay, American Express, Visa, Mastercard, Union Pay, Paypal, Apple Pay and Google Pay.

Yes, we ship worldwide.
We are pleased to offer free domestic shipping (Hong Kong) on all orders and free worldwide shipping on orders exceeding USD 400.
For international orders below USD 400, we charge a flat shipping fee of USD 25.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for domestic orders (Hong Kong).

Most of our orders are shipped within 2 business days of purchase from our Hong Kong warehouse, pending availability and credit verification.
Once your order is shipped, we estimate you will receive your order within 3-8 business days of its ship date, except for major events, holidays and force majeure.
For domestic orders, we use SF Express.
For international orders, we use a variety of couriers depending on availability. Couriers we use in majority cases include DHL, Fedex, UPS, and the local post services.

Eligible items will only be accepted for refund/store credit/exchange.
We accept exchanges on a case by case basis depending on stock availability. If you would like to exchange an item you purchased, email us at cs@themaisonmuguet.com and we will reply to you within 1-2 business days.
Please note, you will need to bear the cost any shipping fees associated with the exchange.
We understand that you may change your mind about your order. At this time, once the order is placed, we are unable to alter or cancel it. However, should the item(s) not work for you, you can apply for a return or an exchange.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Yes, items can also be returned or exchanged in person at our store located at 1/F, 52 Hollywood Road, Central, Hong Kong. All in-store returns will be issued as store credit, which can only be used in-store and are not eligible for online purchases.
To qualify for a return, items must be unworn, unwashed, free of stains from makeup, deodorant, or wear, and must have all product tags attached. Merchandise that has been worn, used, or altered will not be accepted.
We reserve the right to block customers suspected of "wardrobing," which involves wearing items and then returning them for credit.
Please email cs@themaisonmuguet.com and we’ll look into this for you.
When you get in touch with us, please provide your order number and photographs of your item.

Maison Muguet