Returns & Exchanges

Retail Shop Purchase

Store purchases cannot be returned for Store Credit. However, you’re more than welcome to make an exchange within 14 days at our Hong Kong retail shops with a valid receipt.
Only full-priced items in original condition with product tags and packaging intact will be eligible for exchange.

Exchange Policy

  • Exchange to a lower value item – No refunds or reimbursements will be made.

  • Exchange to a higher value item – A top-up will be required.

Exclusions

  • All product(s) purchased in physical stores are not eligible for refund or return.

  • Full-priced product(s) sold at a markdown or with promotional codes that explicitly state no exchange/refund/return are not eligible.

  • Defected or incorrect items must be reported within 14 days of purchase. Any reports beyond this period will not be eligible for replacement or exchange.

  • All exchanges are final.

  • In case of any dispute, Maison Muguet reserves the final right of decision.

Online Shop Purchase

Online full-price purchases are eligible to be returned for Store Credit or exchanged.
Items must be in their original unused condition, unless there is a manufacturer defect, and returned within 14 days of receiving the package.
All shipping fees are the responsibility of the customer.

Exclusions

  • Full-priced product(s) sold with promotional codes that explicitly state no exchange/refund/return are not eligible.

  • Defected or incorrect items must be reported within 14 days of receiving the package. Any reports beyond this period will not be eligible for replacement, store credit, or exchange.

  • In case of any dispute, Maison Muguet reserves the final right of decision.

Online Order Return Procedure

To request an exchange, please email cs@themaisonmuguet.com.
Customers are responsible for all shipping charges.

Please return item(s) to:
1/F, 52 Hollywood Road, Central, Hong Kong

Make sure to keep your return package tracking number.
We will only issue credit once tracking information confirms delivery to our address.

Store Credit

  • Issued for online returns of eligible items.

  • Valid for 12 months from the date of issue.

  • Can be used for exchanges or future purchases.

  • Exchanges are final and cannot be re-returned for additional store credit.

Exchanges

  • One-time size exchanges for the same item, subject to stock availability.

  • Exchanged items are non-returnable.

  • No second exchange is permitted for the same order.