Retail Shop Purchase

Store purchases cannot be returned for Store Credit. However, you’re more than welcome to make an exchange within 14 days at our Hong Kong retail shops with a valid receipt.
Only full-priced items in original condition with product tags and packaging intact will be eligible for exchange.

Exchange Policy

  • Exchange to a lower value item – No refunds or reimbursements will be made.

  • Exchange to a higher value item – A top-up will be required.

Exclusions

  • All product(s) purchased in physical stores are not eligible for refund or return.

  • Full-priced product(s) sold at a markdown or with promotional codes that explicitly state no exchange/refund/return are not eligible.

  • Defected or incorrect items must be reported within 14 days of purchase. Any reports beyond this period will not be eligible for replacement or exchange.

  • All exchanges are final.

  • In case of any dispute, Maison Muguet reserves the final right of decision.


Online Shop Purchase

Online full-price purchases are eligible to be returned for Store Credit or exchanged.
Items must be in their original unused condition, unless there is a manufacturer defect, and returned within 14 days of receiving the package.
All shipping fees are the responsibility of the customer.

Exclusions

  • Full-priced product(s) sold with promotional codes that explicitly state no exchange/refund/return are not eligible.

  • Defected or incorrect items must be reported within 14 days of receiving the package. Any reports beyond this period will not be eligible for replacement, store credit, or exchange.

  • In case of any dispute, Maison Muguet reserves the final right of decision.


Online Order Return Procedure

To request an exchange, please email cs@themaisonmuguet.com.
Customers are responsible for all shipping charges.

Please return item(s) to:
1/F, 52 Hollywood Road, Central, Hong Kong

Make sure to keep your return package tracking number.
We will only issue credit once tracking information confirms delivery to our address.