Returns & Exchanges

Retail Shop Purchase:

Store purchases cannot be returned for Store Credit. However, you're more than welcome to make an exchange within 14 days at our Hong Kong retail shops with a valid receipt. 

Only products in their original condition with the product tags and packaging still intact will be valid for exchanges.

You may exchange for another item:

  • Only full-priced items in its original condition with the product tags still intact will be valid for exchanges.
  • You may exchange to another item:
    1. Exchange to lower value item(s) - No refunds or reimbursements will be made.
    2. Exchange to higher value item(s) - A top-up is required.

Exclusions:

  1. All product(s) purchased in physical stores are not eligible for refund or return.
  2. All full priced product(s) sold with mark down prices or promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return.
  3. Defected / Incorrect items must be reported within 14 days of purchase or else will not be eligible for Replacement / Exchange. 

All exchanges are final. In case of any dispute, Maison Muguet reserves final rights on decision. 

Online Shop Purchase:

Online full price purchases are eligible to be returned for Store Credit / Exchange.  Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Item(s) must be returned within 14 days of the customer having received the package. All shipping fees will be responsible by the customer. 

Exclusions:

  1. All full priced product(s) sold with promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return.

  2. Defected / Incorrect items must be reported within 14 days of receiving the package, or else will not be eligible for Replacement / Store Credit / Exchange. 

In case of any dispute, Maison Muguet reserves final rights on decision. 

Online Order Return Procedure:

  1. Please email cs@themaisonmuguet.com to request an exchange. Customer will be responsible for all shipping charges. 
  2. Mail your returned item to:
    1/F, 52 Hollywood Road, Central, Hong Kong
  3. Please keep your return package tracking number. We will only issue credit for packages if the customer provides tracking information and shows items have been delivered to our address.