Refund Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of the customer having received the package. Eligible items will only be accepted for store credit/exchange. Absolutely no refunds will be given.
1. Please email hello@themaisonmuguet.com to request an exchange and you will be responsible for shipping to us and back to yourself.
2. Mail your returned item to:
1/F, 52 Hollywood Road, Central, Hong Kong
3. Defective/Incorrect items must be reported within 24 hours of receiving package, if not reported within that time frame, we will not issue credit. Any items not received in good condition, free of all odors, stains, and damages will NOT be accepted and customer will not be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions. Items can also be exchanged in person in store at ( 1/F, 52 Hollywood Road, Central, Hong Kong). All in store returns/exchanges will be issued store credit that can only be used in-store. If we suspect a customer of WARDROBING, or wearing the items and sending them back, no credit will be issued and they will be blocked from our sites. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING NUMBER. We will only issue credit for packages if customer provides tracking information and shows delivered to our address.
Processing
Once an order has been placed it cannot be cancelled. Please note all original shipping fees are non-refundable. Return shipping cost are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an " un-deliverable " address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for exchange. Return items must be unworn, unwashed, free of any stains from makeup, deodorant, or wear, with all product tags attached.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color but you will have to pay for return shipping.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of the customer having received the package. Eligible items will only be accepted for store credit/exchange. Absolutely no refunds will be given.
1. Please email hello@themaisonmuguet.com to request an exchange and you will be responsible for shipping to us and back to yourself.
2. Mail your returned item to:
1/F, 52 Hollywood Road, Central, Hong Kong
3. Defective/Incorrect items must be reported within 24 hours of receiving package, if not reported within that time frame, we will not issue credit. Any items not received in good condition, free of all odors, stains, and damages will NOT be accepted and customer will not be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions. Items can also be exchanged in person in store at ( 1/F, 52 Hollywood Road, Central, Hong Kong). All in store returns/exchanges will be issued store credit that can only be used in-store. If we suspect a customer of WARDROBING, or wearing the items and sending them back, no credit will be issued and they will be blocked from our sites. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING NUMBER. We will only issue credit for packages if customer provides tracking information and shows delivered to our address.
Processing
Once an order has been placed it cannot be cancelled. Please note all original shipping fees are non-refundable. Return shipping cost are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an " un-deliverable " address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for exchange. Return items must be unworn, unwashed, free of any stains from makeup, deodorant, or wear, with all product tags attached.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color but you will have to pay for return shipping.